Refund and cancellation policy

Last updated: 27 October 2026

This policy applies to MeAPI plans bought from RADHAMADHAV WEBSTORE LLP (MeAPI by TheWebStore028) on meapi.in, onboard.meapi.in or inside the MeAPI panel. Plans bought through a MeAPI partner (reseller) are refunded by that partner under their own terms.

1. Free trial first

New accounts get a free trial so you can connect your number and try every feature before paying. Please use it — it is the best way to make sure MeAPI fits your business.

2. Cancellation

• Plans are prepaid for a fixed period and do not renew automatically, so there is nothing to cancel to stop future charges — simply do not renew.
• If you want to stop using MeAPI before your period ends, write to support@meapi.in from your account email. Your access continues until the end of the paid period unless you ask us to close the account sooner.

3. Refunds

• Within 7 days of a first purchase: if MeAPI does not work for you, ask for a full refund of the plan price. This applies once per business.
• After 7 days: plan fees are not refundable for the unused part of the period, except as below.
• Duplicate or wrong payments (for example paying twice, or a payment that was charged but the plan was not activated) are refunded in full.
• Service failure on our side: if MeAPI is unavailable for a long period for reasons within our control, we will offer a pro-rata refund or an extension of your plan.
• Upgrades and downgrades: a new or different plan is charged at its full price. If you still have paid time left, the new period starts when the current one ends. The old plan is not part-refunded.

4. What is never refundable by us

• Meta’s message charges — Meta bills these directly; ask Meta about any dispute.
• AI provider charges — paid to your AI provider under your own account.
• Accounts suspended for breaking our terms or Meta’s policies (for example spam).
• Delays or rejections decided by Meta (for example template, display-name or number reviews).

5. How refunds are paid

• Write to support@meapi.in with your account email and the payment reference.
• We reply within 2 working days. Approved refunds go back to the original payment method — card, UPI, net banking or PayPal — within 5–7 working days of approval; your bank may take a few more days to show it.
• GST is refunded with the plan price, and a credit note is issued where required.

6. Contact

RADHAMADHAV WEBSTORE LLP · GSTIN 27ABJFR6148J1ZO · Address available on request (Contact us)
support@meapi.in · WhatsApp +91 91676 96213