Terms of service

Last updated: 27 October 2026

These terms are an agreement between you (the business or person signing up, “you”) and RADHAMADHAV WEBSTORE LLP, a Limited Liability Partnership registered in India, with its registered office in Maharashtra, India (the address is on our Contact us page), GSTIN 27ABJFR6148J1ZO, which provides MeAPI by TheWebStore028(“MeAPI”, “we”). By creating an account or using MeAPI you accept them. If you sign up for a business, you confirm you may bind it.

1. The service

MeAPI is a software platform that connects your WhatsApp number to Meta’s official WhatsApp Business Platform (Cloud API) and adds a team inbox, campaigns, templates, automation, AI features (with your own AI provider key), integrations and a developer API. Features may change as we improve the service or as Meta changes its platform.

2. Meta and WhatsApp

• Using WhatsApp through MeAPI also requires you to accept and follow Meta’s terms, including the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy. Meta may review, limit or suspend your number or templates; we cannot override Meta’s decisions.
• Meta’s message charges are separate from MeAPI’s plan and are billed by Meta to the payment method on your WhatsApp Business Account.
• MeAPI is an independent product and is not affiliated with or endorsed by Meta. WhatsApp and Meta are trademarks of Meta Platforms, Inc.

3. Your account

• Give accurate information and keep it up to date.
• Keep passwords and API keys secret. You are responsible for activity under your account, including your agents and API keys.
• Tell us promptly at support@meapi.in if you suspect unauthorised access.

4. Acceptable use

You must not use MeAPI to:

• message people who have not opted in to receive WhatsApp messages from you, or keep messaging people who opted out;
• send spam, misleading content, or anything illegal, defamatory, obscene, hateful, or that infringes others’ rights;
• sell or promote products and services that Meta’s policies forbid (such as weapons, drugs, adult content, gambling where not allowed);
• collect sensitive data (for example full card numbers or passwords) over WhatsApp;
• attack, overload, reverse-engineer or try to break the security of MeAPI, or use it to break the security of anyone else;
• resell the service without a written partner agreement with us.

We may suspend accounts that break these rules or put the platform or other customers at risk, with notice where reasonably possible.

5. Your data

You own the data you put into MeAPI. You give us permission to process it only to provide and support the service, as described in ourprivacy policy. You are responsible for having the consents and lawful basis to process your customers’ data and to message them. You can export your contacts at any time.

6. AI features

AI features run on the AI provider account and key you add. Their terms and charges apply and are your responsibility. AI output can be wrong: review your bots’ settings and knowledge bases, use the confidence and hand-over controls, and do not rely on AI answers for legal, medical or financial advice.

7. Plans, payment and taxes

• Plan prices are shown in Indian rupees, with GST added at the applicable rate and shown separately.
• Plans are paid in advance for the period shown (for example, one year). Unless we say otherwise, plans do not renew automatically; we remind you before expiry.
• If a plan expires, sending and automation stop until you renew; your data is kept as described in the privacy policy.
• Refunds and cancellations follow our refund and cancellation policy.
• We may change prices for future periods with at least 30 days’ notice; your paid period is not affected.

8. Availability and support

We work to keep MeAPI available and secure but cannot promise uninterrupted service. Planned maintenance is announced where possible. The WhatsApp platform itself is operated by Meta and may have outages or limits outside our control. Support is available by email (support@meapi.in) and WhatsApp (+91 91676 96213), Monday to Friday, 10:00–18:00 IST, except public holidays.

9. Liability

To the extent the law allows, MeAPI is provided “as is”, and we are not liable for indirect or consequential losses, lost profits, or losses caused by Meta, AI providers, integrations, or your own content and use. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Indemnity

You will compensate us for claims and costs arising from your content, your messages, or your breach of these terms or of Meta’s policies.

11. Ending the agreement

You may stop using MeAPI at any time. We may end or suspend the service for serious or repeated breach of these terms, non-payment, or if required by law or by Meta. On termination we keep your data for the export period in the privacy policy, then delete it.

12. Law and disputes

These terms are governed by the laws of India. The courts at Thane, Maharashtra have exclusive jurisdiction. We will first try to resolve any dispute amicably through our Grievance Officer (see the privacy policy).

13. Changes

We may update these terms. We will post the new version here and email account owners about material changes before they take effect.

14. Contact

RADHAMADHAV WEBSTORE LLP · GSTIN 27ABJFR6148J1ZO · Address available on request (Contact us)
support@meapi.in · WhatsApp +91 91676 96213