Everything MeAPI does, on the official WhatsApp API

Yes. Every agent gets their own login to the Separate Inbox for Each Number. Chats can be assigned by hand or round-robin to whoever is available, and agents see only what their role allows. Read the guide.

Yes. The Sales pipeline is a Kanban board of deals with your own stages (New lead → Contacted → Qualified → Quote sent → Won / Lost by default). Create a deal from a chat in one click, drag it between stages, record why it was won or lost, and see pipeline value, win rate, deals per agent and time in stage. Flows can create and move deals automatically. Read the guide.

Yes. Automation → Templates has 136 ready-made chatbots: 9 for any business and 127 written for 41 Indian industries, from restaurants and clinics to real estate, coaching and D2C stores, in English, Hindi and Gujarati (Hindi and Gujarati are beta). Pick one, preview the conversation, answer a short setup form with your business details and MeAPI creates a draft you test with “hi” and publish. Read the guide.

Yes. Auto reminders send an approved template a set time before or after a date on the contact or deal (an appointment, a due date, a renewal, a birthday), on a repeat, when a customer has not replied, or after an event such as an abandoned cart. They stop by themselves when the customer replies, taps Already paid, pays a link or the date changes. Quiet hours (9 am to 9 pm by default), a daily limit per customer and STOP always apply, and each send shows an estimated Meta cost. Read the guide.

From the API Panel: Account → Support → New ticket. Replies arrive in the panel and by email. MeAPI Learn has tutorials, every Meta error code explained and troubleshooting, and you can WhatsApp our team. If you want us to verify your Meta business for you, that is a one-time paid add-on. Read the guide.

Yes. A campaign can go now, at a date and time, or repeat (daily, weekly, monthly or yearly, with an end date). The audience is worked out when it sends, so new contacts that match your segment are included. An A/B test sends two versions to a split of the audience and reports which one did better. Read the guide.

Every template is checked against Meta’s rules before it is submitted, and the library has 170+ ready templates written to pass review, in English, Hindi and Gujarati. Read the guide.

Seventeen triggers: a keyword, the first message ever, any message, nothing else matched, a Click-to-WhatsApp ad, outside business hours, no reply in time, opt-in, a Shopify or WooCommerce event, an incoming webhook, a date on the contact (birthdays, renewals), a tag added, a payment paid or failed, a WhatsApp Flow submitted, a deal created and a deal stage changed, plus manual starts. Each trigger can be narrowed by numbers and AND / OR conditions. Read the guide.

WhatsApp Flows are multi-screen forms that open inside WhatsApp. MeAPI lets you build them (or start from 9 ready forms), publish them to Meta, send them in chats, campaigns and flows, and read every answer. Answers can update the contact and start an automation. Read the guide.

No. You connect your own AI provider key (OpenAI, Gemini, Claude, Groq, Mistral and others), so you pay the provider directly at their price. MeAPI shows usage and estimated cost and lets you set a monthly spending cap. Read the guide.

Yes. Connect your Meta Commerce catalog, send products from the inbox, flows or templates, and every cart a customer sends arrives in Orders. Change the status (confirmed, packed, shipped, delivered) and the customer gets an update automatically. Read the guide.

Yes. Connect your own Razorpay account and send payment links from the inbox or a flow; customers pay by UPI, card or net banking, and the money goes straight to your Razorpay account. A flow can wait for the payment and continue on paid or failed. Your MeAPI plan itself can be paid by Razorpay, PayPal or UPI. Read the guide.

Shopify, WooCommerce and Google Sheets connect directly. Zapier, Make and any other app connect through webhooks: they can start a MeAPI flow by calling its incoming webhook URL, and MeAPI sends signed outgoing webhooks for messages, statuses and opt-outs that a Zap or scenario can catch. Read the guide.

Yes. Analytics shows first-response time, chats handled and resolved, and CSAT scores per agent, alongside message and campaign statistics for each number. The sales pipeline adds deals and win rate per agent. Read the guide.

Yes. Upload a CSV file, map the columns, preview it and import, with tags and custom fields. You can export your contacts to CSV any time and build segments (for example, tag “vip” and city “Pune”) to target campaigns. Read the guide.

Use the website chat widget, a wa.me link or a QR code from Growth tools, or run Click-to-WhatsApp ads. MeAPI records where each contact came from and can start a welcome flow for each source. Read the guide.

Yes. The MeAPI REST API sends text, templates, media and interactive messages with an API key per number, and signed webhooks tell your system about incoming messages and delivery statuses. Full reference at meapi.in/docs. Read the guide.

MeAPI checks every number’s quality rating and messaging tier daily and alerts you when quality drops, so you can slow campaigns down before Meta restricts the number. Opt-outs are honoured automatically. Read the guide.

Yes. With coexistence your existing WhatsApp Business app number can also run on the API. Chats sync between the app and MeAPI. Eligibility is decided by Meta (the number must be an active WhatsApp Business app number in a supported country). Read the guide.

Yes. Resellers get their own dashboard to create and manage customer licences, and the panel can run on your own domain with your logo and colours (white-label). Contact us to become a reseller. Read the guide.