Contact import/export & segmentation

Organise your WhatsApp contacts and reach the right ones

Import your customer list from a CSV file with a preview and column mapping; duplicates are skipped or updated, your choice. Every contact records where and when they opted in.

Tags, custom fields and activity let you build saved segments — “bought in the last 30 days in Pune”, “clicked the Diwali ad” — that campaigns resolve at send time.

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How it works

Import
Upload a CSV of up to 20,000 rows and map its columns to fields.
Organise
Tag by hand, by flow or by campaign reply; add custom fields like city or plan.
Segment
Combine conditions with AND / OR and save the segment for campaigns.

What’s included

Import up to 20,000 contacts from a CSV file with a preview, export them any time, tag them, add custom fields and build saved segments for campaigns.
Column mapping; duplicates skipped or updated
Segments on tags, fields, activity and opt-in
Opt-in source recorded on every contact

Businesses use it for

Moving an old customer spreadsheet into WhatsApp
A segment of contacts who never replied, for a win-back offer
Exporting contacts with their tags for your CRM

Question

Can I import my existing customer list?

Yes. Upload a CSV file, map the columns, preview it and import, with tags and custom fields. You can export your contacts to CSV any time and build segments (for example, tag “vip” and city “Pune”) to target campaigns.