Agent performance analytics

Know how your WhatsApp team is really doing

Analytics shows every message your numbers sent and how far it got — delivered, read, replied — by day, number and campaign, alongside conversations opened, resolved and still waiting.

For the team, it shows first-response and resolution times and the CSAT score per agent, so you can see who needs help and when you need more people online.

Start free trial Read the guide

How it works

Pick a period
Any date range, per number or all numbers.
Compare
Campaigns side by side, agents side by side, ads by leads they brought.
Export
Download CSV for your own reports.

What’s included

Sent, delivered, read and replied, by day, number, campaign and agent, with first-response and resolution times and CSAT per agent.
First-response time per agent
CSAT score per agent
Export to CSV

Businesses use it for

Checking read rates of last month’s campaigns
Finding the hours with the slowest first response
Seeing which Click-to-WhatsApp ad brought the most chats

Question

Can I measure how fast my agents reply?

Yes. Analytics shows first-response time, chats handled and resolved, and CSAT scores per agent, alongside message and campaign statistics for each number. The sales pipeline adds deals and win rate per agent.