Sell on WhatsApp, from product to delivered
Connect your Meta catalog and send single products or product lists inside the chat. Customers add items to a WhatsApp cart and send the order without leaving the conversation.
Orders land on an orders board. Move each one through confirmed, packed, shipped and delivered, and the customer gets a message at every step. Shopify and WooCommerce stores can send abandoned-cart reminders too.
How it works
Link your catalog
Use the catalog from Meta Commerce Manager linked to your WhatsApp Business account.
Share products
From the composer, a campaign or a flow — single product or a list by section.
Fulfil orders
Track each order’s status and send a payment link when you’re ready.
What’s included
- Connect your Meta catalog, send product cards and lists, and receive cart orders. Move each order from new to delivered, and the customer is told at every step.
- Product and multi-product messages
- Orders board with status updates
- Abandoned-cart reminders from your store
Businesses use it for
- A home bakery taking cake orders on WhatsApp
- A fashion label sending a new-arrivals product list
- A grocery store confirming and tracking daily orders
Popular with: E-commerce & D2C · Restaurants & cloud kitchens
Question
Can customers order from my catalog on WhatsApp?
Yes. Connect your Meta Commerce catalog, send products from the inbox, flows or templates, and every cart a customer sends arrives in Orders. Change the status (confirmed, packed, shipped, delivered) and the customer gets an update automatically.
Related features
Try it on your own WhatsApp number
Every plan includes every feature, with no mark-up on Meta’s message charges. Set up in about ten minutes.