WhatsApp commerce & order management
Your menu as a Meta catalog; customers order from the WhatsApp cart.
Restaurants & cloud kitchens
WhatsApp ordering for restaurants and cloud kitchens
Customers who order directly on WhatsApp save you aggregator commission. MeAPI sends your menu as a catalogue, takes the order and payment in the chat and tells the customer when the food is on its way.
Sound familiar?
- High commission on every aggregator order
- Orders taken by hand on a phone
- No way to reach regulars with offers
How MeAPI helps
Growth tools
Table and packaging QR codes that open a chat with your menu.
Payment gateways & payment links in chat
UPI payment links before the kitchen starts.
Scheduled & recurring broadcasts + A/B tests
Weekend specials to regulars, with opt-outs handled.
Ready-made chatbots for restaurants & cloud kitchens
In the API Panel under Automation → Templates: pick your industry, preview the conversation, fill in a short form and publish. English, Hindi and Gujarati.
Restaurant / cloud kitchen
Welcome + main menu · Catalogue / price enquiry · Order status & support · Feedback / rating
Bakery / cake shop
Catalogue / price enquiry · Appointment / visit booking · Feedback / rating
How to start from a template → · All chatbot templates
A typical flow
Customer scans the QR on the bag
Menu catalogue in WhatsApp
Cart order → payment link
Confirmed → Out for delivery → Delivered
Example messages
Templates written to Meta’s rules. {{1}}, {{2}} … are filled per customer.
Thanks {{1}}! Order #{{2}} is confirmed and will be ready in about {{3}} minutes.
Hi {{1}}, this weekend only: {{2}} at ₹{{3}}. Order on WhatsApp — just reply MENU.
Questions
Can customers see my menu in WhatsApp?
Yes. Add your dishes to a Meta catalog and send it as a product list, grouped by section.
How do I take payment?
Send a Razorpay payment link in the chat; UPI, cards and net banking work, and the order updates when it’s paid.
Can I message customers who ordered before?
Yes, with approved marketing templates to customers who opted in. Segments such as “ordered in the last 30 days” keep it relevant.
Other industries
E-commerce & D2C · Clinics & healthcare · Salons, spas & beauty · Schools, coaching & edtech · Real estate · Travel & tours · All industries
Try MeAPI for restaurants & cloud kitchens
Every plan includes every feature, with no mark-up on Meta’s message charges. Set up in about ten minutes.