WhatsApp Flows
A booking form inside WhatsApp: doctor, date and time slot, saved to the patient’s contact.
Clinics & healthcare
WhatsApp for clinics, doctors and labs
Patients prefer to book and ask questions on WhatsApp. MeAPI gives your front desk a Separate Inbox for Each Number, lets patients book from a form inside the chat and sends reminders so fewer appointments are missed.
Sound familiar?
- Phone lines busy during OPD hours
- No-shows for booked appointments
- Calls asking “is my report ready?”
How MeAPI helps
Scheduled & recurring broadcasts + A/B tests
Repeating reminders the day before and the morning of the appointment.
Separate Inbox for Each Number
Separate Inbox for Each Number, shared by reception shifts, with notes and assignment to the right person.
Automation triggers & conditions
After-hours replies with clinic timings and an emergency number.
Payment gateways & payment links in chat
Consultation fees for teleconsultations through Razorpay links.
Ready-made chatbots for clinics & healthcare
In the API Panel under Automation → Templates: pick your industry, preview the conversation, fill in a short form and publish. English, Hindi and Gujarati.
Clinic / doctor
Appointment / visit booking · FAQ + talk to a person · Feedback / rating
Dental clinic
Appointment / visit booking · FAQ + talk to a person · Re-engagement / offer follow-up
Diagnostics lab
Appointment / visit booking · Order status & support · FAQ + talk to a person
Pharmacy / chemist
Catalogue / price enquiry · Order status & support · FAQ + talk to a person
How to start from a template → · All chatbot templates
A typical flow
Patient sends “Hi”
Menu: Book · Timings · Reports · Talk to reception
Book → booking form
Reminder 24 hours before
Example messages
Templates written to Meta’s rules. {{1}}, {{2}} … are filled per customer.
Hi {{1}}, this is a reminder of your appointment with {{2}} on {{3}} at {{4}}. Reply 1 to confirm or 2 to reschedule.
Hi {{1}}, your test report for {{2}} is ready. You can collect it at the counter or download it here: {{3}}
Questions
Can patients book appointments on WhatsApp?
Yes. Send a WhatsApp Flow booking form from the welcome menu or a campaign; the answers save to the patient’s contact and can start a confirmation flow.
Is health information safe to send on WhatsApp?
Messages are end-to-end encrypted between the patient and Meta’s Cloud API. Keep what you send to what the patient expects, follow your own medical-records rules, and avoid sending sensitive results unless the patient asked for them there.
Can two receptionists answer at the same time?
Yes. Every agent has their own login to the Separate Inbox for Each Number, and chats can be assigned so two people never answer the same patient.
Other industries
E-commerce & D2C · Salons, spas & beauty · Schools, coaching & edtech · Real estate · Restaurants & cloud kitchens · Travel & tours · All industries
Try MeAPI for clinics & healthcare
Every plan includes every feature, with no mark-up on Meta’s message charges. Set up in about ten minutes.