Tutorial: build an order-status bot (Shopify or WooCommerce)

🎯 Goal

Customers type “track” or tap Order status and get their order’s status and tracking link in seconds, 24/7.

🧰 What you need

• A Shopify or WooCommerce store
• The store connected in Integrations (Shopify / WooCommerce)

Step 1: give MeAPI read access to orders

• Shopify: create a custom app with read_orders (+ read_fulfillments), and paste the Shop domain and Admin API access token into the Shopify card’s Store API access.
• WooCommerce: create a REST API key with Read permission, and paste the Store URL, Consumer key and Consumer secret.

Step 2: create the flow

1. Automation → New chatbot, name Order status.
2. Click the Trigger card → Match keyword: track, order status, where is my order, mera order, Match: Contains.

Step 3: ask for the order number

Click + beside the trigger and pick Ask question in Bot actions:

• Question: Please send your order number (for example 1042) 📦
• Save the answer to: order_id
• Answer must be: Any text, retries 2, If invalid, say: Please send just the order number.

Step 4: look it up

Click + beside answered and add Order status lookup: Store Shopify (or WooCommerce), Order number {{order_id}}.

• found → Send message:

  Order #{{order_id}}: {{order_status}} ✅
  Items: {{order_items}}
  Track it here: {{order_tracking_url}}

• not found → Reply buttons: We couldn't find order {{order_id}}. with buttons Try again (→ Go to step: Ask question) and Talk to us (→ Human handoff).
• gave up (from Ask question) → Human handoff.

Step 5: test and publish

Test → type track → 1042 (the simulator doesn’t call your store; it always takes found), then Check and Publish. Try it for real from your phone with a real order number.

SSharma Sweets✓

where is my order

Please send your order number (for example 1042) 📦

1042

Order #1042: fulfilled ✅ Items: 2× Kaju katli 500 g Track it here: https://track.example/AB123

Message

The finished bot.

Add it to your main menu

In the Main menu flow, connect the Order status button to Go to another chatbot → Order status.

Common mistakes

• Customers typing #1042. If your store needs the plain number, tell them in the question, or add a Save variable step that strips #.
• An empty tracking URL before shipping. Add a Condition “order_tracking_url is empty” → “Your order is being packed; you’ll get the tracking link when it ships.”

What’s next

Tutorial: recover abandoned carts →Win back lost sales.Order status lookup reference →All variables.