Support tickets

💳 Billing & accountLevel: Beginner⏱ 3 min

🎯 Goal

Get help from MeAPI support without leaving the panel, and keep the whole conversation in one place.

🧰 What you need

Open a ticket

Left menu → Account → Support → New ticket.
Subject: one line, e.g. Campaign stuck at 40%.
About: Billing and plans, Panel problem, WhatsApp / Meta, Account and login or Something else.
How urgent: Not urgent, Normal or Blocking my work.
Details: what you did, what happened, what you expected — add the number, campaign or flow name if it is about one.
Send to support. The ticket opens with its number (#123), and MeAPI support is notified by email.

Each ticket shows a status: Waiting for support (we owe you a reply), Support replied (your turn), Resolved or Closed. Tickets waiting for you are listed first.
Our replies appear in the ticket at once and are emailed to the person who opened it, with a View and reply button. Answer in the panel — replies to the email are not read.
Writing again on a ticket marked Support replied or Resolved puts it back to Waiting for support.
Close ticket when you are done (support may also close it). A closed ticket cannot be reopened; open a new one if the problem comes back.

One problem per ticket — two problems in one ticket get slower answers.
Screenshots: describe what you see in words; attachments are not supported yet.
Licence expired? Support stays open next to Subscription, so you can still open a ticket. You can also use Contact support on WhatsApp under Need help? on Subscription, or email support@meapi.in.

Was this page helpful?