Account, security and support access

💳 Billing & accountLevel: Beginner⏱ 5 min

🎯 Goal

Protect your WhatsApp number, customer data and keys.

🧰 What you need

The owner login

Checklist

Strong, unique owner password. Change it if anyone else ever knew it: account menu (top right) → Account & password (also Account in the left menu) → Password — your current password, then the new one twice. Forgotten it? Forgot password? on the login page emails a reset link (it works once, for 1 hour). The same page edits your Name and Phone, and stays open after a plan expires.
Every teammate gets their own agent login in Agents & roles (Agents and teams). Disable agents who leave on their last day. The Activity tab lists role, permission and number changes and who made them.
Few admins. The Admin role can send campaigns and publish bots. Give most people Agent (chat only) or a custom role. See Roles and permissions.
Agent sessions and privacy per role. A role’s Session configuration can end sessions after a set number of days or every day at a set time, log out idle agents, and allow access only during working hours. Mask customer phone numbers and Block export keep customer lists from leaving the panel.
API keys on servers only. Revoke unused keys in Developer (check Last used).
Two-step verification PIN on your WhatsApp number (WhatsApp Manager). Keep it private.
Log out on shared computers. An owner login otherwise stays signed in on that browser for up to 24 hours.

How MeAPI protects your data

WhatsApp access tokens, AI keys, store keys and payment keys are encrypted and never shown again after saving.
Each licence’s data is isolated: other customers can never see it.
Webhooks from Meta and Razorpay are signature-checked; anything unsigned is rejected.

Support sessions

If you ask support to look at a problem, they may open a read-only support session on your account. A banner shows while it’s active, and every session is logged. Support can’t send messages or change settings in read-only mode.

Contact support

Support tickets: left menu → Account → Support → New ticket. Replies come by email and show in the ticket. See Support tickets.
WhatsApp: account menu (top right) → Contact support opens WhatsApp with our support number (+91 91676 96213), or your reseller’s support.
Email: support@meapi.in.

What’s next

Troubleshooting →Fix common problems yourself.

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