Inbox & team

Reply to customers, assign chats, agents and teams, saved replies, CSAT.

Inbox basics — reply to customers as a teamUse the Separate Inbox for Each Number in MeAPI. Filters and statuses, the Unread filter, mark as unread / mark all as read, the 24-hour reply window, sending text, files, templates, forms, products and payment links, assigning chats, internal notes, labels, deals and reminders beside the chat, and pausing the bot.Beginner · 10 minAgents, roles and teamsAdd teammates to your MeAPI inbox, give each a role and their WhatsApp numbers, reset passwords, set up round-robin assignment, availability and agent teams for flows.Beginner · 7 minRoles and permissionsDecide exactly what each teammate can do in MeAPI — ready-made Admin, Manager, Agent (chat only) and Marketing roles, custom roles with per-module permissions, which WhatsApp numbers they work, masked phone numbers, export block, agent name on messages, and session rules.Intermediate · 8 minSaved replies and AI assist in the inboxAnswer faster with saved replies (type /shortcut), AI suggested replies grounded in your knowledge base, translation into the customer's language and one-click conversation summaries.Beginner · 6 minCSAT — ask customers to rate your supportTurn on MeAPI's customer satisfaction survey. Customers rate a resolved chat from 1 to 5 inside WhatsApp; see the average, CSAT %, response rate and per-agent scores in Analytics.Beginner · 5 minNotifications and the inbox app (phone and desktop)Install the MeAPI inbox as an app on Android, iPhone, Windows or Mac and turn on push notifications for new WhatsApp messages, per device.Beginner · 4 min