Tour of the API Panel

🎯 Goal

Know where everything is, so you can find any feature in seconds.

🧰 What you need

• A MeAPI login

login.meapi.in/

• The left menu, in six groups: Overview, Messaging, Audience, Automation, Grow & connect, Account. You only see the items your login may use.
• Search pages… Ctrl K at the top: type “temp” and press Enter to jump to Templates.
• The number switcher. Everything on the page belongs to the number picked there.
• The theme button (System, Light or Dark), the ? help for the current screen, and the bell (a red dot means unread chats).
• The account menu (your initials): Subscription, Agents & roles, My Numbers, Notifications, Help & tutorials, Contact support, Sign out.

The menu, item by item

Overview

• Home — the Getting started checklist (owners, until setup is done), connection status, messages over time, conversations, your latest campaigns and, for owners, Number health and Plan usage.
• Analytics — conversations, response times, agent performance and CSAT ratings for the selected number. → Analytics
• Reports — delivery performance across all campaigns (sent, delivered, read, failed).

Messaging

• Inbox — the Separate Inbox for Each Number: every chat with your number, live. With several numbers, the This number / All numbers tabs switch between one number’s chats and every number’s chats in one list, each tagged with its number. → Inbox basics
• Orders — carts customers send from your WhatsApp catalog, and the Catalog tab. → Catalog and orders
• Sales pipeline — deals on a Kanban board, list and reports; agents see their own deals. → Sales pipeline
• Campaigns — send a template to many people, now, later or on repeat. → Campaigns
• Templates — create and track the pre-approved messages WhatsApp requires to start a conversation. → Templates

Audience

• Contacts — everyone who messaged you plus anyone you add or import; tags, custom fields and opt-in. → Contacts

Automation

• Automation — chatbots and background rules in one engine; built-ins (welcome, away, drips); business hours and teams. → Automation overview
• Auto reminders — scheduled WhatsApp reminders before or after a date (renewals, appointments, payments due), on repeat or when nobody replied. → Auto reminders
• WhatsApp Flows — native forms that open inside WhatsApp. → WhatsApp Flows
• AI & Knowledge — your AI provider key, knowledge bases, AI bots and usage limits. → AI setup

Grow & connect

• Growth tools — website chat widget, click-to-chat links and QR codes. → Growth tools
• Integrations — Shopify, WooCommerce, Google Sheets, incoming webhooks, Razorpay. → Integrations
• Developer — API keys, outgoing webhooks and the API reference. → Developer API

Account

• Connection — connect, sync or add WhatsApp numbers. → Connect a number
• My Numbers — number health (quality, messaging limit), display name and the registered numbers. → Number health
• Agents & roles — add teammates, give each a role and numbers, reset passwords; the Activity tab logs role and number changes. → Roles and permissions
• Subscription — plan, what your plan includes, expiry, renewals, coupons and payment. Owner only. → Subscription
• Support — tickets with MeAPI support, for the owner and agents. → Support tickets

Connection, My Numbers and Agents & roles appear for agents only when their role allows it. Subscription is always owner-only.

The account menu

Click your initials (top right) for Subscription, Agents & roles, My Numbers, Notifications (push alerts on this device, see Notifications and the mobile app), Help & tutorials (this guide), Contact support and Sign out.

Several numbers?

Most screens show data for one number at a time — the one in the number switcher at the top. Templates are the exception: they belong to the WhatsApp Business Account (WABA), so numbers under the same WABA share them. The Inbox also offers an All numbers view with every number’s chats in one list.

Tips

• Ctrl K (Cmd K on Mac) is the fastest way around.
• The ? button on every screen opens the matching guide here.
• Theme: the theme button offers System (the default: light or dark with your phone or computer, switching by itself), Light and Dark. Your choice is saved on your login, so every browser, the Android app and the iPhone / iPad app use it.
• Unread chats show in three places with the same number: the Inbox menu item, the browser tab (for example (3) MeAPI) and the app icon on your phone. It counts unread chats on every number you may open.
• Coloured notes under the top bar are announcements from MeAPI — maintenance, news, offers (blue for news, green for good news, amber for a warning, red for something urgent). Some have a link such as Learn more. Close one with × once read; it stays closed for you, not for your teammates. Important ones may have no × and stay until they end.

Common mistakes

• Looking for data on the wrong number. If the inbox looks empty, check the number switcher.
• Agents asking for missing menus. Menus are hidden when the agent’s role has no permission for them. The owner can change the role in Agents & roles. See Roles and permissions.

What’s next

Connect your number →If you have not yet.Inbox basics →Start replying to customers.Glossary →WABA, 24-hour window, tiers, quality…