Subscription, renewals and expiry

🎯 Goal

Keep your licence active, add capacity when you grow, and know exactly what you pay for.

🧰 What you need

• The owner login

The Subscription page

Only the account owner sees Subscription (left menu → Account, or the account menu).

• Current plan: account, plan name (TRIAL or your plan), WhatsApp numbers used of the limit, Status (Active / Expired) and Validity (end date and days left, or Lifetime).
• Usage this month: template messages sent from the panel. Meta bills its own charges on your Meta account.
• What your plan includes: each limit your plan has — WhatsApp numbers, Agents, Contacts, Campaign messages this month, Live chatbots and rules, Active reminder rules — with what you use now (a bar turns amber at 80 % of the limit, red at it). unlimited means your plan sets no limit. Add-ons MeAPI gave you are listed under the bars (Add-ons: …, with an end date if they have one) and add to the limits. This card is hidden while the licence is expired.
• Have a coupon code?: under the plan cards — type the code and Apply. The breakdown then shows Coupon with the amount taken off the plan price, and GST on what is left. The coupon is checked again when you pay; if it ran out in the meantime, the payment page says so.
• A plan made for you: if MeAPI created a custom plan for your account, it appears among the plan cards — only you see it.
• Current plan shows your plan’s Price (with GST), how many numbers you use and when it Ends (with the days left).
• Buy now — keep everything you set up (on a trial), Renew or change plan (paid), or Reactivate your plan (expired): each plan card is marked Renew (your plan), Upgrade, Downgrade or Buy, and shows its New period. Pick one and the box below spells it out: the dates, what you pay (plan price + GST), and what is included now and with that plan, with arrows for what goes up or down.
• When the new period starts: while your paid plan is running, a renewal or a plan change continues straight after its end date, so you lose no days. After a trial, or once a plan has ended, it starts today. A new plan’s limits apply as soon as the payment is approved; WhatsApp numbers you were given are never taken away by a purchase, and add-ons stay.
• Downgrading? If you already use more than the cheaper plan includes (for example 4 agents on a 3-agent plan), a yellow box says so. Nothing is deleted, but you can’t add more until you are under the limit.
• Check the breakdown (Plan price, GST 18%, Total), choose Razorpay, PayPal, UPI or USDT (Binance), and pay.
• Need help?: Contact support on WhatsApp for plan and billing questions.

UPI and USDT payments are checked by MeAPI staff, so they show a status bar at the top: Payment under review / USDT payment under review, Payment not approved / USDT payment not approved (with the reason and Pay again), or a reminder to Finish payment. Card, UPI-app and PayPal payments through Razorpay or PayPal activate at once. Payment methods and proofs: Paying.

Bought through a reseller or partner?

Some providers sell plans themselves. Then the Subscription page shows Buy or renew — from their name, with their plans, their prices and their payment details. Pay online (it starts at once) or by UPI / bank transfer and send the reference — your provider checks it and your plan starts. Questions about the price or a payment go to your provider. If your provider has not set up payments in the panel yet, the page says Please contact their name to renew, with their WhatsApp, phone and email — get in touch with them and they renew your plan.

When you reach a limit

The panel stops the action and says Your plan allows … — you have …. Upgrade your plan or ask for an add-on. The check runs when you:

• add an agent, or switch an inactive agent back on;
• add a contact or import contacts (an import that would go over is refused as a whole);
• publish a flow;
• switch on an auto reminder rule;
• send a campaign (the recipients of each run count towards Campaign messages this month, which restarts on the 1st, UTC).

Nothing you already have is removed. Pick a bigger plan below, or ask support for an add-on — an extra block of one limit (for example +5 agents), sometimes for a set period.

Paid add-ons

Under the plans, Paid add-ons lists the extras on sale — the same list as on meapi.in: each with what it adds (for example +1 WhatsApp number), its price before GST (₹500 + GST / month, or one-time), the total with GST and which plans it works with. You can’t buy them in the panel yet: tap Contact us to add and our team adds it to your account. Its limit then shows under What your plan includes. Business verification help (our team verifies your Meta business for you) is one of them.

Renew early or late?

• Early: the new period starts when your current paid period ends, so you lose no days.
• During a free trial: the paid period starts the day you pay (the trial is replaced).
• After expiry (or when the trial ends, or the account is paused): the panel switches to billing-only mode. A yellow bar says Your licence has expired. Campaigns, auto reminders and chatbot replies are paused; incoming messages are still received and saved. You can log in, but only Subscription and Support open: the inbox and every other page are locked, agents cannot log in and your API keys stop working. Nothing is deleted.
• What pauses: scheduled and running campaigns, auto reminders, chatbot and rule replies, chatbot delays and follow-ups. Customers’ messages keep arriving in the inbox.
• After you renew everything resumes at once, but nothing that was due meanwhile is sent late: a campaign scheduled during the gap is skipped (a repeating one continues from its next run), a campaign stopped halfway doesn’t send the rest, and missed reminders are skipped. A blue bar and a Skipped while your licence was not active list on Subscription show exactly what didn’t run, so you can re-send what still matters.

Two different bills

Bill	Paid to	For
MeAPI plan	MeAPI (or your reseller)	The panel, inbox, automation, integrations, API
Meta message charges	Meta, on the payment method in WhatsApp Manager	Each delivered message, by category (marketing, utility, authentication, service) and the recipient’s country

What to know about Meta’s part:

• Since 1 October 2026 each business phone number gets 1,000 free service messages (replies inside the 24-hour customer service window) per month. From the 1,001st, Meta charges them. Unused free messages do not roll over.
• Since 1 October 2026 utility templates are charged even when sent inside an open 24-hour window.
• Messages customers send you are never charged.
• A payment method on the WhatsApp Business Account is required: without one, templates fail and service messages stop after the free 1,000.
• MeAPI adds no mark-up: Meta bills its charges directly.

Use the Meta rate calculator to estimate Meta’s part.

Note

Bought through a reseller? Renewal and pricing may be handled by them. Contact the support shown in your account menu. If you see Your service is paused after signing in, your plan is fine: your provider’s own account is overdue. The message shows how to reach them (WhatsApp, phone, email). Meanwhile you can still read your inbox — Read my inbox (read-only) — but nothing can be sent or changed, and chatbots, campaigns and reminders wait. Everything comes back as it was as soon as your provider settles it.

What’s next

Account and security →Passwords, agents, support access.FAQ →Billing questions answered.